Privacy policy
These apps are published by Cloudase ("we"). They let customers order groceries from a store and let the store's staff prepare and deliver those orders. This page explains what personal data the apps collect, why, and the choices you have.
Who is responsible for your data
Cloudase operates the apps and the server that stores the data. The grocery store you join decides how your orders are handled and delivered. Only that store's staff can see your account and orders, and nobody else's. Questions about this policy go to [email protected].
What we collect
Customer app
| Data | Why |
|---|---|
| Name and phone number | To create your account and let the store contact you about your order. |
| Password | To sign you in. We store only a one-way hash, never the password itself. |
| Delivery address | To deliver your order. You add it yourself in the app. |
| Approximate or precise location | Asked when you sign up. It is saved on your account so the store can see where to deliver. You can refuse the permission and still use the app. |
| Orders | Items, quantities, prices, notes and status, so the store can prepare them and you can follow them. |
| Device notification token | Only if notifications are enabled, to tell you when an order changes status. |
Manager app (store staff)
| Data | Why |
|---|---|
| Name, phone number, email and password hash | To create and secure staff accounts. |
| Product photos and prices | Added by staff to build the store's catalog. |
We do not collect contacts, photos, microphone recordings or advertising identifiers. We do not use advertising or third-party analytics in the apps.
How we use it
- To run the service: sign-in, accepting accounts, taking and delivering orders.
- To keep the service secure, for example by rate-limiting sign-in attempts.
- Store staff may contact you about an order by phone or WhatsApp using the number you gave.
We do not sell your data and do not use it for advertising or profiling.
Who can see it
- The staff of the store you joined (names, phones, addresses, locations and orders of that store's customers).
- Cloudase, as the operator of the service, when needed to maintain it or help you.
- Our hosting providers, which store and transmit the data on our behalf. Data is held on a server in Canada, and traffic passes through Cloudflare.
- Authorities, only where the law requires it.
How long we keep it
We keep your account and orders until you delete your account. Deleting it removes your profile, address, location, orders and notification tokens. Backups made before deletion are overwritten on our normal backup cycle.
Your choices
- Delete your account in the app under Account → Delete my account, or by email. See how to delete your account.
- Correct your details by editing your address in the app, or ask us for other changes.
- Ask for a copy of the data we hold about you by emailing us.
- Turn off location or notifications in your phone settings at any time.
Security
All traffic between the apps and our server uses HTTPS. Passwords are stored as salted hashes. Each store can only access its own data. No system is perfectly secure, so please choose a password you do not use elsewhere.
Children
The apps are not directed at children under 13, and we do not knowingly collect their data.
Changes
If we change this policy we will update the date above. Material changes will also be announced in the app.
Contact
Cloudase · [email protected]